An Open Letter to Wells Fargo (previously Wachovia)

Filed under: open letters Topics: , ,

Dear Wells Fargo—

I can understand that the past few years have been tough. So, thank you for the notification that you’re reviewing your clients’ accounts to simplify your books by removing credit lines that seem inactive. I’m glad to know that you’re diligent about being bankers.

However, when you remove a $1000-limit credit card serving as overdraft protection for a Wachovia account holder of 20 years with “VERY LOW RISK” (Experian,Transunion,et al.) without any advanced notification, you’re implicitly telling me that I should reconsider who I do my banking with.

I think I’m going to go talk to Chuck. Or Chase. Or ING Direct. Or… [etc.]

Thanks for the heads up!